We announce our collection launches, discount alerts and giveaways through our social media channels. Follow us on Facebook, Instagram and X so you'll never miss an exclusive deal!
You can get in touch with our customer support team through the “Contact Us” section on the website. You can also send an email to www.bihariitems.com or give us a call at + 9718397182 and we will be happy to help you. Our customer care working hours are: Monday - Saturday, 9:30 am - 6:00 pm IST.
All our products are uniquely handcrafted and only available as exclusive pieces. If you wish to place a bulk order, please get in touch with us at www.bihariitems.com or give us a call at + 9718397182 and we will be happy to chat about your requirements.
All the products are intricately designed by master craftswomen, practicing Madhubani, Bawan Buti, Sujni and Sikki art forms for generations. We are dedicated to encouraging and promoting the traditional handcrafting skills of Bihar and bringing its unique, exquisite creations to customers all over the world.
Almost our sarees come with an attached blouse piece. If it does not, it will be duly notified while you are browsing.
While we make every effort to depict and describe your apparel with accuracy, the actual colours may vary slightly from what appears on your screen. Uniqueness is in the beauty of hand-painted designs and while designs aren't exactly identical, they provide an accurate description of the final product.
To ensure ideal garment care, dry-clean your Madhubani sarees and stoles (both cotton and Tussar silk) to retain the vibrancy of the colours for years. Sikki art-work, stone sculptures and other home decor items can be cleaned with a clean and damp cloth. Specific care instructions are also included in the respective descriptions of the product pages.
While we along with our logistic partners make every effort to ensure a timely delivery, unforeseen circumstances such as bad weather or government's guidelines for your region may cause unexpected delays in delivery. We shall try our best to proactively communicate any delays in delivery via your registered email account and/or mobile number. In case you are experiencing a more than usual delay, you can call us on + 9718397182 or e-mail us at www.bihariitems.com
Once a purchased product(s) is successfully dispatched from our warehouse, you will receive a dispatch email confirmation which includes a shipment tracking number. You can get real-time delivery updates by using the tracking number on our logistics partner’s website
Once your order is confirmed, it is usually dispatched within 3-4 business days for products in stock. Custom-made orders may take up to 30 days for us to design and dispatch. Under normal circumstances, products are delivered within 5-7 days of dispatch.
You can choose to cancel your order before it's dispatched from our warehouse. Please email info@bihariitems.com. If your request is accepted, your money will be credited to your bank account used at the time of purchase. If any promotional discount was applied at the time of purchase, you will only be credited for the original order value.
Please ensure that you provide correct, complete and accurate shipping address details along with landmarks, if any, to aid timely delivery. Any specific delivery instructions (i.e. 'if out, leave with neighbour' or 'round back of house' etc) should be communicated to us via email.
Once your payment is completed, an order confirmation email with your receipt will be sent to your registered email id within 30 mins of placing the order. Receipts and invoices for all your orders will also be available to download from the 'My Account' section on the website.
You can make online payments using UPI, net banking or your Paytm wallet using our Paytm payment gateway. Once you have added your favorite items to the shopping cart, click on 'Process Checkout' and 'Pay Now' to view all the payment methods currently supported by the website.
We are currently offering free shipping all over India on all orders.
There is no minimum order value. You can add any product to your cart and we'll work on delivering your product at the earliest.
We are currently shipping to all major cities and towns in India. However, if you are ordering from a remote location, please reach out to us at shilpgram.online@gmail.com to confirm whether deliveries are currently carried out in your area. If you are located in an area which is not within the delivery network recognized by our logistics partner, we may not be able to process your order at this time.
The credit process will be initiated once we have received and assessed the product(s). Account credit is typically processed in less than 10 business days.
Once a replacement/refund request has been raised, we will arrange for a pick-up of the purchased product(s) through our logistics partners. Once we have received and accessed the product to ensure that the product(s) is unused, returned in the same condition as received, in its original packing along with the tags intact, your replacement product(s) will be dispatched within 3-4 business days for products in stock. However, please note that replacements are subject to availability of stock. In case a replacement is not available, we will fully refund your order value to your account
If you've received an incorrect or a damaged product(s), then please get in touch with us at shilpgram.online@gmail.com or call us at 7371047865 within 3 business days of receipt of the product(s). We will do our best to replace your product(s) if you'd like a replacement or fully refund your order value to your account.
Each product is uniquely handcrafted by our master artisans, and once sold, we're unable to take a return or exchange on the product(s), unless incorrect or damaged.
